IT support for accounting firms that's ready when you need it most
Tax season is stressful enough without IT problems. Every June, your firm runs at full capacity, late nights, weekend lodgements, every staff member pushing through deadlines. That's the worst possible time to discover your backups haven't been working, your ATO portal access is broken, or ransomware has locked your client files. CIO Tech keeps your systems stable, your data protected, and your practice running when the pressure is highest.
The IT problems that get worse every tax season
Accounting firms treat IT like the plumbing, you only think about it when something breaks. But every year the same problems come back, and every year the stakes get higher.
Running flat out on IT you haven't touched since last year
Every tax season, your firm operates at maximum capacity on infrastructure you haven't reviewed since the last deadline passed. The same slow PCs, the same overloaded server, the same Wi-Fi that drops when everyone's in the office. You get through it, but every year you know you're pushing your luck. The question isn't whether something will fail during peak. It's when.
ATO portals, BAS lodgements, and client records, all exposed
Your firm holds tax returns, financial statements, payroll data, superannuation details, and ATO portal credentials. This data is a high-value target for attackers. Most accounting firms we assess have no endpoint detection, no security baseline, and backups that have never been tested. A single phishing email that captures a staff member's credentials could give an attacker access to your clients' financial lives.
The invoice arrives, but the problems don't stop
You're paying a monthly fee for IT support. But when something actually goes wrong, you end up on hold, explaining your setup from scratch to someone who's never seen your environment. You can't see what you're getting for the money. There's no reporting, no proactive maintenance, no one calling you before things break. It feels like you're paying for a service you're not receiving.
Managed IT that keeps your practice running at full stretch
CIO Tech works with accounting firms across Sydney. We know your IT has to perform when the pressure peaks, especially during the busiest weeks of the year. Here's what we deliver.
Systems checked and stable before the rush
We review and prepare your infrastructure before tax season starts. Device health, server capacity, ATO portal access, printer configurations, remote access for staff working late, all checked and tested so your team can focus on deadlines, not IT problems. When June arrives, your systems are ready.
Xero, MYOB, managed and supported
Through AppCare, we support the platforms your practice runs on. Updates are tested before they're applied. Integration issues with Microsoft 365, bank feeds, and payroll modules get resolved through us, not through hours on hold with a vendor. Your accounting software stays connected and working.
Essential Eight, EDR, and immutable backups, standard
Every CIO Tech Assured plan includes Essential Eight controls (eight security measures from the Australian Cyber Security Centre), EDR (software that detects ransomware on your devices and stops it before it spreads), and 3-2-1 immutable backups (three copies of your data, two storage types, one offsite, none can be altered or deleted). Your clients' financial data gets the protection it deserves.
Client Command Center, support visibility at a glance
The Client Command Center is a portal where your team logs support requests, tracks ticket progress, and sees device information. Every request is visible from submission to resolution. We also send a monthly report covering ticket volumes, SLA performance, and recommendations, so you see exactly what you're getting for your investment.
Security built for financial data
Accounting firms hold data that attackers actively target: tax returns, bank details, ATO credentials, payroll records. CIO Tech implements four layers of defence around your practice, all included as standard.
Essential Eight controls
Eight security controls from the Australian Cyber Security Centre. Critical patches applied within 48 hours. Admin access restricted. Multi-factor authentication on every account. Only approved applications allowed to run. This is the security baseline every accounting firm should have, and most don't.
EDR on every endpoint
Endpoint Detection and Response software monitors every workstation and laptop in your practice for suspicious behaviour. If ransomware attempts to encrypt your client files, EDR detects it and isolates the device, automatically, in real time, before it reaches your server or cloud storage.
Immutable backups, tested monthly
Three copies of your data. Two different storage types. One copy offsite. All immutable, an attacker who gains access to your network cannot alter or delete them. We test restores every month. Your clients' tax returns, financial records, and lodgement history are recoverable even after a serious incident.
Microsoft 365 hardening
Anti-phishing protections, impersonation rules for partners and key staff, conditional access policies, Safe Links and Safe Attachments, and full SPF/DKIM/DMARC alignment (email authentication standards that prevent domain spoofing). Email is the most common entry point for attacks on accounting firms. Our Microsoft 365 hardening makes it significantly harder to exploit.
We don't promise to eliminate risk. What we do is implement the controls that significantly reduce your exposure to the attacks that actually hit accounting firms in Australia, and verify those controls are working every month.
Sydney accounting and financial services firms
We work with accounting firms, tax advisory practices, and financial services businesses across Sydney. Every firm gets the same security depth, Essential Eight controls, endpoint detection, immutable backups, and a local engineering team based in Bella Vista.
The best time to fix your IT was before the last deadline. The second best time is now, before the next one. Start with a $990 IT Audit, download a sample audit report for an accounting firm, or take the free IT maturity assessment.
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