Managed IT services for Sydney businesses.
Three plans, published pricing, security built in.
CIO Tech Assured is your IT department without the headcount. We handle monitoring, maintenance, cybersecurity, and support so your team focuses on work instead of troubleshooting. Every plan includes Essential Eight controls, endpoint detection, and immutable backups as standard.
Three tiers. One promise: your IT is handled
Every CIO Tech Assured plan covers monitoring, maintenance, security, and support. The difference between tiers is depth: how many users, how much support, and how closely we work with your leadership on IT strategy.
Essentials
For businesses with 1–15 users
per month + GST
Your IT is monitored, maintained, and supported. You stop being the person everyone calls when something breaks.
- 8 hours remote and phone support per month
- On-site support as needed
- Device management
- Proactive monitoring and response
- Scheduled maintenance and upgrades
- Backup management
- Essential Eight + EDR + immutable backups
Business
For businesses with 15–50 users
per month + GST
Everything in Essentials, plus unlimited support, disaster recovery planning, and management of your critical business applications.
- Unlimited remote and phone support
- On-site support as needed
- Everything in Essentials
- Disaster recovery planning
- Business IT reporting
- AppCare for 2 business-critical applications
- Essential Eight + EDR + immutable backups
Dedicated
For businesses with 50+ users
per month + GST
Full IT partnership. On-site support, business continuity planning, quarterly strategy reviews, and an engineer who knows your environment inside out.
- Unlimited remote and phone support
- Included on-site support
- Everything in Business
- Business continuity planning
- Quarterly business reviews
- Dedicated engineer familiar with your environment
- Essential Eight + EDR + immutable backups
Not sure which tier fits? Book a $990 IT Audit and we’ll show you exactly what your business needs.
Every Assured plan includes the same security stack
Most managed IT providers charge extra for security. We build it in. Every Assured client gets the same cybersecurity protections from day one. No add-ons, no separate line items.
Essential Eight (Level 1)
The Australian Cyber Security Centre’s eight baseline controls. We implement Level 1 for every client because it blocks the most common attacks before they reach your team.
- •Multi-factor authentication on email, VPN, and admin accounts
- •Critical patches applied within 48 hours
- •Admin privileges restricted to those who need them
- •Macros and risky features locked down
Endpoint Detection and Response
Software that watches every device on your network for ransomware behaviour. If something looks wrong, it isolates the device automatically before the threat spreads.
- •Real-time threat detection on every endpoint
- •Automatic isolation of infected devices
- •24/7 telemetry and alerting
- •Forensic tracing to identify the root cause
3-2-1 Immutable Backups
Three copies of your data. Two different storage types. One offsite. All immutable, meaning ransomware cannot alter or delete your backups.
- •3 copies, 2 media types, 1 offsite
- •Immutable storage (ransomware cannot alter or delete)
- •Recovery drills and restore tests
- •Meets insurer and auditor expectations
Microsoft 365 Hardening
Your Microsoft 365 tenant is where 90% of attacks start. We lock it down with Conditional Access, anti-phishing protection, and email security controls most businesses never configure.
- •Conditional Access blocking legacy authentication
- •Defender for Office 365: Safe Links and Safe Attachments
- •SPF, DKIM, and DMARC alignment
- •External sender tagging and mailbox rule monitoring
What managed IT actually looks like
Problems caught early, not mid-crisis
We monitor your servers, workstations, and network around the clock. When something drifts out of spec, a disk filling up, a service crashing, a device missing patches, we see it and fix it before your team notices. That is the difference between managed IT and break-fix.
Engineers on-site, not offshore
We are in Bella Vista. When something needs a physical presence, a server migration, a new office setup, a hardware failure, we drive over. No offshore helpdesk. No three-day ticket queue. An engineer who already knows your environment, on-site within hours inside Sydney.
Every laptop managed, patched, secured
Every laptop, desktop, and mobile device your team uses is enrolled, patched, and secured. We manage the full device lifecycle: setup when someone joins, configuration changes when they move roles, and secure removal of access when they leave.
Monitoring
On-site Response
Essential Eight Controls
Offshoring
Managed IT that’s different from what you’re used to
If you have been with another managed service provider before, you know the pattern: vague pricing, slow response, security as an upsell, and the feeling that nobody actually owns your IT. CIO Tech Assured was built to fix that.
Published pricing
You see the tiers. You see what is included. You know what you will pay before the first conversation. No “it depends”, no custom quotes that arrive three weeks late. Essentials from $500/month. Business from $1,000/month. Dedicated from $2,500/month.
Security is standard
Essential Eight controls, endpoint detection, and immutable backups are in every plan. All included in the monthly fee. The baseline should actually protect you, so we built it that way.
Local Sydney team
Our office is at 217 Lexington Drive, Bella Vista. Your engineer lives in Sydney, works in Sydney, and can be on-site within hours. When you call, you get someone who knows your setup, by name.
One provider, everything covered
IT support, cybersecurity, backup, Microsoft 365, and your business applications, all managed by one team. No finger-pointing between vendors. No gaps between providers. One relationship, one invoice, full accountability.
Ready to get your IT sorted?
Start with a 90-day IT Audit to see exactly where you stand. Or take our free maturity assessment for a quick snapshot.
