IT support for medical practices that puts security first
Your patient data deserves more than software support. It needs a security stack. Every consultation, referral, and script your practice processes creates a record someone would pay to access. CIO Tech builds proper security around your practice and keeps your systems running so you can focus on patients.
Your practice runs on systems that were never secured
Medical practices adopt technology to improve patient care. But the IT behind it rarely gets the same attention as the clinical side. These are the problems we see in almost every practice we assess.
When systems go down, patients wait
Best Practice freezes mid-consultation. The referral won't send. The printer queues back up and the waiting room is full. System downtime in a medical practice is not an inconvenience, it directly affects patient care and appointment flow. If your current IT provider only works Monday to Friday, 8:30 to 5:30, who covers your Saturday clinic?
Sensitive records, thin defences
Patient histories, Medicare numbers, referral letters, pathology results. Your practice holds some of the most sensitive data in any small business. Most practices we assess have no endpoint detection, no security policy, and backups that have never been tested. One phishing email opened by a receptionist could expose years of patient records.
Systems held together by habit
The server was installed when the practice opened. The PCs are five years old. The Wi-Fi drops when all the consulting rooms are active. You know the infrastructure needs attention, but clinical priorities always come first. The longer you wait, the more fragile it gets, and the more expensive the inevitable fix becomes.
Managed IT built for medical practices
CIO Tech works with medical practices across Sydney. We understand your clinical software, your compliance obligations, and the reality that your systems cannot go down when patients are in the building.
Best Practice, Medical Director, Cliniko, managed
Through AppCare, we support the platforms your practice runs on. Updates are scheduled outside clinic hours. Vendor issues get escalated through us, you don't sit on hold. Integrations with Medicare Online, secure messaging, and pathology systems stay connected. When your practice management software has a problem, you call one number.
Essential Eight, EDR, and immutable backups, standard
Every CIO Tech Assured plan includes Essential Eight controls (eight measures from the Australian Cyber Security Centre), EDR (software that detects ransomware behaviour and stops it before it spreads), and 3-2-1 immutable backups (three copies, two storage types, one offsite, none of it can be altered or deleted). Patient data gets the protection it warrants.
Email is your biggest attack surface
Referral letters, pathology results, patient communications. Medical practices send sensitive information through email every day. We harden your Microsoft 365 environment with multi-factor authentication, anti-phishing protections, Safe Links, Safe Attachments, and email authentication standards (SPF, DKIM, DMARC) that stop attackers impersonating your practice domain.
Your practice runs evenings and Saturdays. So do we.
Many Sydney medical practices operate outside standard business hours. CIO Tech provides support that matches your actual operating schedule, not a Monday to Friday, 8:30 to 5:30 window that leaves your Saturday clinic uncovered. When something goes wrong during patient hours, you reach an engineer who knows your setup.
A security stack designed for patient data
Medical records are high-value targets for attackers. Software support alone does not protect them. CIO Tech builds four layers of defence around your practice, all included as standard in every Assured plan.
Essential Eight controls
Eight security controls from the Australian Cyber Security Centre. Patching within 48 hours, restricted admin access, multi-factor authentication (a second verification step when logging in), and application control (only approved software can run on your devices). These block the most common attack methods before they reach your systems.
EDR on every endpoint
Endpoint Detection and Response software monitors every device in your practice, workstations, laptops, reception PCs, for suspicious behaviour. If ransomware attempts to encrypt your patient files, EDR detects the behaviour and isolates the device. Automatically. In real time.
Immutable backups, tested monthly
Three copies of your data. Two different storage types. One copy offsite. All immutable, no attacker can alter or delete them, even if they gain access to your network. We test restores every month. If the worst happens, your patient records are recoverable.
Microsoft 365 hardening
Anti-phishing rules, impersonation protection, conditional access policies, Safe Links, Safe Attachments, and full SPF, DKIM and DMARC alignment. Your practice email becomes significantly harder to compromise, reducing the risk of business email compromise and credential theft.
We do not promise to eliminate risk. What we do is implement the controls that significantly reduce your exposure to the attacks that actually target small medical practices, and verify those controls are working every month. This supports your compliance obligations without overpromising on the outcome.
Local engineers, medical practice specialists
We work with medical practices, allied health clinics, and specialist rooms across Sydney's Western corridor. Every practice gets the same security depth and the same local engineering team.
Western Sydney corridor
Based in Bella Vista. On-site across Sydney's Western medical corridor.
Essential Eight implementation
ACSC-aligned controls implemented as standard across every Assured plan.
No offshore handoffs
You speak to the engineer who knows your practice. No ticket factories, no overnight queues.
Stop putting off IT that works
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$990 one-off. 90-day deep dive into your IT environment with a prioritised action plan.
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