IT support for community services and not-for-profits
Community service organisations hold deeply sensitive information about vulnerable people. Case notes, health records, family circumstances, court documents. CIO Tech brings the same IT security corporate businesses take for granted, at a price that fits a not-for-profit budget.
The IT problems nobody funded a fix for
Not-for-profit organisations do critical work with limited resources. IT is usually the first thing that gets deferred, and the last thing that gets funded. Here is what that looks like in practice.
Old systems, no plan to replace them
The laptops were bought with project funding three years ago. The server was set up by someone who no longer works here. There is no IT refresh cycle, no asset register, and no plan for what happens when the next device fails. Every year the hardware gets slower, and the risk of a failure that disrupts service delivery gets higher.
Vulnerable people, vulnerable data
Case management records, mental health notes, family violence documentation, NDIS plans, housing applications. Your organisation holds data that could cause real harm if exposed. Most NFPs we assess have no endpoint protection, no tested backups, and no security policy. The data is there, the protection is not.
When something breaks, who do you call?
There is no IT person on staff. The office manager handles technology problems between their actual responsibilities. When something breaks, you call whoever fixed it last time and hope they remember your setup. There is no documentation, no monitoring, and no one watching for threats. You are isolated, and you know it.
Managed IT that works on a not-for-profit budget
CIO Tech works with community service organisations across Western Sydney. We understand grant-funded budgets, board reporting requirements, and the sensitivity of the data you hold. Here is what we bring to your organisation.
Clear tiers you can put in a budget submission
CIO Tech Assured starts from $500/month for organisations with up to 15 users. Business tier starts from $1,000/month for 15 to 50 users. Dedicated tier is $2,500/month. Pricing is published, scope is clear, and you know exactly what you are committing to before you sign. No hidden costs. No vague "call for a quote", just transparent pricing that fits a grant acquittal.
Essential Eight, EDR, and immutable backups, standard
Every Assured plan includes Essential Eight controls (eight baseline measures from the Australian Cyber Security Centre), EDR (software that detects ransomware on your devices and stops it before it spreads), and 3-2-1 immutable backups (three copies of your data, two storage types, one offsite, none can be altered or deleted). The people you serve deserve data protection that matches the sensitivity of their circumstances.
Board-ready IT reporting
The Client Command Center gives your leadership team visibility into support requests and devices. Ticket status, SLA tracking, device information, all in one place. When someone asks "what is happening with our IT support?", you open the portal and show them. We also send a monthly report covering ticket volumes, performance, and recommendations.
Western Sydney, where NFPs actually operate
CIO Tech is based in Bella Vista. We are local to the communities you serve. When something needs hands-on attention, we are on-site, not travelling from the CBD or dialling in from interstate. We understand the constraints NFPs work within, and we do not treat you like a corporate account that happens to have a smaller budget.
Protecting the people who protect others
Community organisations hold data about people in difficult circumstances. The security around that data should reflect the trust those people have placed in you. CIO Tech implements four layers of protection, all included as standard.
Essential Eight controls
Eight security controls from the Australian Cyber Security Centre. Patching, restricted admin access, multi-factor authentication (a second verification step when logging in), and application control. These block the most common cyberattack methods and form the baseline of responsible data handling.
EDR on every device
Endpoint Detection and Response software monitors every device in your organisation for suspicious behaviour. If ransomware attempts to encrypt your case files, EDR detects it and isolates the device automatically, before the damage spreads.
Immutable backups, tested monthly
Three copies of your data. Two different storage types. One offsite. All immutable, meaning an attacker who gains access to your network still cannot alter or delete your backups. We test restores every month. If the worst happens, your client records are recoverable.
Microsoft 365 hardening
Most cyberattacks targeting small organisations start with email. We harden your Microsoft 365 environment with multi-factor authentication, anti-phishing protections, Safe Links and Safe Attachments, and email authentication standards that prevent domain impersonation. Your staff's inboxes become significantly harder to exploit.
We do not promise to eliminate risk. What we do is implement controls that significantly reduce your exposure to the attacks that actually hit community organisations in Australia, and verify those controls are working every month.
Trusted by Sydney organisations
We work with community service providers, medical practices, and professional services firms across Sydney. Every organisation gets the same security depth, the same local team, and the same published pricing.
CIO Tech, Bella Vista NSW
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